Retention and cohort reporting engagement
A time-bounded engagement that reconstructs named customer groups, builds period-by-period return tables, and leaves a written briefing your operators can reuse.
Engagements
Work that ends in a briefing, not a login.
Each engagement starts from files you already keep. We name the starting event, the return event, and the weeks that cannot support a claim. Choose the depth that matches how messy the archive is.
Customer behavior review
A shorter reading of recent activity: which first-week actions tend to precede a second visit, and which ones go quiet.
Recurring retention desk
A monthly or quarterly refresh of the same cohort definitions so operators are not comparing a new method each time.
Historical cohort reconstruction
For messy archives: joining older exports so last year’s joiners can be compared with this year’s without pretending the files were always tidy.